Returns Policy
If you have received damaged, defective, or incorrectly shipped merchandise please notify us within 30 days and follow the Returns Procedures below for a full refund and/or to request a replacement. If you have simply changed your mind, please notify us and refer to the Returns Procedures below. Please keep in mind that in this case we’ll only accept returns of unopened merchandise in perfect resalable condition. Original shipping and handling charges cannot be refunded, and you will be responsible for all costs associated with the return shipment.
Returns Procedures
Please follow the simple steps below to ensure a fast and accurate processing of your return and credit or re-shipment:
1. Contact Customer Service
You must contact Customer Service BEFORE returning an item to us.
Please include the following information in your correspondence:
- Your order confirmation number
- Your name
- Your e-mail address
- Item UPC# (barcode)
- Product Name
- Reason for return
2. Pack and Send
- Enclose a note with the information provided above
- Enclose merchandise and the note in a sturdy package (the original package or similar is preferred).
- Affix sufficient postage and send to the address we provide you
